Hoopla

Stream ebooks, audiobooks, movies, TV shows and more with Hoopla

FAQ:

Why Am I Limited to 8 Borrows in Hoopla Each Month?

Hoopla is a pay-per-use service. Instead of owning the content in Hoopla, the library pays for each individual download. The monthly download limit ensures patrons can fairly access this high-value, high-cost service, which offers an extensive collection of materials. Depending on the library’s budget, the number of Hoopla borrows may increase or decrease as needed.

How Do I Place a Hold on an Item From Hoopla?

You do not have to place a hold on an item from hoopla. Hoopla allows for on-demand use, so every item is always available to you.

Does Returning a Title Early Affect My Hoopla Borrows for the Month?

No, returning an item does not impact your number of checkouts for the month.

Can I Borrow a TV Show's Entire Season?

TV shows are downloaded by episode rather than by season. You can download an entire season, but it would have to be done one episode at a time. Each episode counts as one borrow. You may go through your allotted downloads for a month if you are trying to view a TV season.

Can I Borrow an Entire Music Album?

Music albums are downloaded by the album rather than by the song. You can download an entire album at a time for one borrow.

Does Hoopla’s Content Ever Change?

Yes! Hoopla is constantly getting new titles from various vendors on a weekly basis. Sometimes titles will be added for a limited time, so if you see something you like, check it out!

How Do I Report a Problem on a Title From Hoopla That's Not Working?

When you are using hoopla on a computer:

There is a button that says “Problem?” under the play options (click the arrow to the right of the cover image to toggle the full options menu if it’s hidden). Click this to report an issue.

When you have a title open in the Hoopla app:

To launch a contact form to report the issue, scroll to the bottom of the page and click on the link that says “Having problems with this title? Let us know!”